Shipping policy

Shipping Policy

At FANILIUX, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing an order.

Order Processing

Once your order has been confirmed and payment has been successfully received, your order will be prepared for shipment.

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During periods of high order volume, processing times may be slightly extended.

Shipping Time

Estimated delivery time is 8–15 business days, depending on your location, product availability, and the shipping carrier.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including:

Weather conditions.
Carrier delays.
High shipping volumes.
Public holidays.
Customs processing (when applicable).
Other unforeseen logistical circumstances.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

FANILIUX is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Please note that tracking availability depends on the shipping carrier.

Shipping Delays

While we strive to deliver all orders within the estimated delivery timeframe, FANILIUX cannot guarantee specific delivery dates and is not liable for delays caused by circumstances beyond our reasonable control.

Lost or Damaged Packages

If your package arrives damaged or if you believe it has been lost during transit, please contact us within 48 hours of receiving your order.

To help us investigate your claim, please provide your order number along with any relevant photos or supporting documentation. We will work with the shipping carrier to determine the appropriate resolution.